Shipping policy

At Novera Space, we are committed to delivering your order quickly, safely, and transparently. We are pleased to offer Free Standard Shipping on all orders across the United States and worldwide.

1. Order Processing Time

All orders are typically processed and verified within 1 to 3 business days (Monday – Friday, excluding weekends and public holidays) after receiving your order confirmation email.
You will receive a shipment confirmation email with tracking information as soon as your package has been dispatched.

2. Shipping Rates & Delivery Estimates

We offer 100% Free Shipping for all destinations with the following estimated transit times:

Destination	Shipping Method	Estimated Delivery Time	Shipping Fee
United States (Domestic)	Standard Tracked Delivery	5 – 7 business days	FREE
International (Rest of the World)	International Tracked Delivery	7 – 21 business days	FREE

Please note: Delivery estimates begin from the date of dispatch and may vary slightly due to carrier delays, weather conditions, or local customs clearance.

3. Order Tracking

Once your order has shipped, you will receive an automatic email containing your carrier tracking number and a link to monitor your parcel in real time.

If you are using the Shop App, your order details and live shipment updates will automatically synchronize with your account for easy tracking on your mobile device. Please allow 24 to 48 hours for tracking details to update on the carrier’s system.

4. Customs, Duties & Taxes (International Orders)

For international shipments, Novera Space is not responsible for any additional customs duties, taxes, or import fees that may be applied by your destination country’s customs authority.
All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Incorrect Address & Delivery Issues

Address Accuracy: Please verify your shipping address thoroughly before completing checkout. We cannot be held liable for packages delivered to incorrect addresses provided at checkout.
Order Modifications: If you notice an error in your shipping details, please contact us immediately at phillipsmichelleevelyn12122000@gmail.com or call +1 (562) 649-1319 within 12 hours of placing your order.

6. Lost, Damaged, or Stolen Packages

If your package arrives damaged, or if tracking confirms delivery but you have not received it, please contact our support team within 7 business days of the delivery date:

Retain all packaging materials and damaged goods before filing a claim.
Email us with your Order Number and photos of the damaged item/packaging so we can promptly arrange a replacement or refund.